.policy-wrap {
  max-width: 610px;
  margin: 34px auto 0;
}

.policy-kicker {
  display: inline-block;
  background: #fdeef2;
  color: var(--crimson);
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 1px;
  text-transform: uppercase;
  padding: 6px 13px;
  border-radius: 999px;
  line-height: 1.6;
}

.policy-title {
  margin-top: 14px;
  font-size: 28px;
  font-weight: 700;
  color: var(--ink);
  line-height: 1.2;
}
.policy-title--serif {
  font-family: var(--font-serif);
  font-weight: 500;
  font-size: 34px;
  color: #241f26;
}
.policy-meta {
  margin-top: 7px;
  font-size: 12px;
  color: var(--muted);
}

.policy-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 16px;
}
.policy-chip {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 999px;
  padding: 8px 16px;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--crimson);
}

.policy-summary {
  margin-top: 20px;
  background: #fdf1f4;
  border-radius: 14px;
  padding: 16px 18px;
  font-size: 13px;
  line-height: 1.7;
  color: #55505a;
}
.policy-summary .lead { color: var(--crimson); }
.policy-summary strong { color: var(--ink); }
.policy-summary .lead strong,
.policy-summary strong.lead { color: var(--crimson); }
.policy-summary a { color: var(--crimson); font-weight: 600; }
.policy-summary a:hover { text-decoration: underline; }

.policy-body { margin-top: 10px; }
.policy-body h2 {
  margin: 26px 0 8px;
  font-size: 15px;
  font-weight: 600;
  color: var(--ink);
}
.policy-body p {
  margin: 0 0 12px;
  font-size: 13.5px;
  line-height: 1.7;
  color: #55505a;
}
.policy-body strong { color: var(--ink); }
.policy-body a { color: var(--crimson); font-weight: 600; }
.policy-body a:hover { text-decoration: underline; }
.policy-body ul,
.policy-body ol {
  margin: 0 0 12px 20px;
  font-size: 13.5px;
  line-height: 1.7;
  color: #55505a;
}
.policy-body li { margin-bottom: 6px; }

.policy-callout {
  margin: 14px 0;
  background: #fdf1f4;
  border-left: 3px solid var(--crimson);
  border-radius: 4px 12px 12px 4px;
  padding: 14px 16px;
  font-size: 13px;
  line-height: 1.7;
  color: #55505a;
}
.policy-callout .lead { color: var(--crimson); }
.policy-callout strong { color: var(--ink); }
.policy-callout .lead strong,
.policy-callout strong.lead { color: var(--crimson); }
.policy-callout ul { margin: 8px 0 0 20px; }
.policy-callout li { margin-bottom: 6px; }
.policy-callout a { color: var(--crimson); font-weight: 600; }

.policy-table {
  width: 100%;
  border-collapse: collapse;
  margin: 14px 0;
  font-size: 12.5px;
}
.policy-table th {
  text-align: left;
  padding: 8px 12px 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 10.5px;
  font-weight: 600;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--muted);
}
.policy-table td {
  padding: 12px 12px 12px 0;
  border-bottom: 1px solid #f0ede6;
  vertical-align: top;
  line-height: 1.6;
  color: #55505a;
}
.policy-table td:first-child { font-weight: 600; color: var(--ink); }
.policy-code {
  color: var(--crimson);
  font-family: ui-monospace, "Cascadia Mono", Consolas, monospace;
  font-size: 12px;
  border-bottom: 1px dashed #e8a0b0;
}

.policy-sign {
  margin-top: 28px;
  padding-top: 14px;
  border-top: 1px solid var(--border);
  font-size: 12px;
  line-height: 1.7;
  color: var(--muted);
}
.policy-sign a { color: var(--crimson); font-weight: 500; }
.policy-sign a:hover { text-decoration: underline; }

.footer__links a.is-here { color: var(--crimson); }

.contact-sub {
  margin-top: 10px;
  font-size: 13.5px;
  line-height: 1.7;
  color: #6e6a70;
  max-width: 440px;
}
.contact-mailcard {
  margin-top: 24px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 18px;
  box-shadow: var(--shadow-card);
  padding: 28px 26px 22px;
  text-align: center;
}
.contact-mailcard svg { width: 26px; height: 26px; color: var(--crimson); }
.contact-mailcard__address {
  display: block;
  margin-top: 12px;
  font-size: 17px;
  font-weight: 600;
  color: var(--ink);
  word-break: break-all;
}
.contact-mailcard__btn {
  display: flex;
  align-items: center;
  justify-content: center;
  margin-top: 16px;
  height: 48px;
  background: var(--dark);
  color: #fff;
  border-radius: 999px;
  font-size: 14px;
  font-weight: 600;
}
.contact-mailcard__btn:hover { background: #000; }
.contact-mailcard__note {
  margin-top: 10px;
  font-size: 12px;
  color: var(--muted);
}

.contact-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-top: 14px;
}
.contact-card {
  display: block;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 16px;
  box-shadow: var(--shadow-card);
  padding: 16px 18px;
  transition: border-color 0.15s ease;
}
.contact-card:hover { border-color: #d9d3c9; }
.contact-card svg { width: 20px; height: 20px; color: var(--crimson); }
.contact-card h3 {
  margin-top: 9px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--ink);
}
.contact-card p {
  margin-top: 3px;
  font-size: 12.5px;
  line-height: 1.55;
  color: #6e6a70;
}

.ticket-wrap {
  display: flex;
  justify-content: center;
  margin: 42px 0 10px;
}
.ticket-card {
  width: 100%;
  max-width: 560px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 18px;
  box-shadow: var(--shadow-card);
  padding: 30px 30px 26px;
}
.ticket-card h1 {
  font-family: var(--font-serif);
  font-weight: 500;
  font-size: 25px;
  color: #241f26;
}
.ticket-card__sub {
  margin-top: 7px;
  font-size: 13.5px;
  line-height: 1.65;
  color: #6e6a70;
}
.ticket-card__sub strong { color: var(--ink); }
.ticket-field { margin-top: 18px; }
.ticket-field label {
  display: block;
  font-size: 12.5px;
  font-weight: 600;
  color: var(--ink);
  margin-bottom: 7px;
}
.ticket-field input {
  width: 100%;
  height: 46px;
  background: var(--surface);
  border: 1px solid #e2ddd4;
  border-radius: 10px;
  padding: 0 14px;
  font-family: inherit;
  font-size: 13.5px;
  color: var(--ink);
  outline: none;
  transition: border-color 0.15s ease;
}
.ticket-field input:focus { border-color: #c9c2b4; }
.ticket-field input::placeholder { color: #9a959d; }
.ticket-field input.is-invalid { border-color: var(--crimson); }
.ticket-field .help {
  margin-top: 7px;
  font-size: 11.5px;
  color: var(--muted);
}
.ticket-actions {
  display: flex;
  justify-content: flex-end;
  margin-top: 20px;
}
.ticket-actions button {
  height: 44px;
  padding: 0 26px;
  background: var(--bar);
  color: #fff;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 600;
  transition: background 0.15s ease;
}
.ticket-actions button:hover { background: #8e142e; }
.ticket-actions button:disabled { background: #b6b2b8; cursor: not-allowed; }
.ticket-msg {
  margin-top: 14px;
  font-size: 12.5px;
  line-height: 1.6;
  color: #55505a;
}
.ticket-msg--err { color: var(--crimson); }
.ticket-msg a { color: var(--crimson); font-weight: 600; }
.ticket-alt {
  display: block;
  margin-top: 18px;
  text-align: center;
  font-size: 12.5px;
  color: #55505a;
}
.ticket-alt:hover { color: var(--crimson); }

@media (max-width: 560px) {
  .policy-wrap { margin-top: 24px; }
  .policy-title--serif { font-size: 28px; }
  .contact-grid { grid-template-columns: 1fr; }
  .ticket-card { padding: 24px 18px 22px; }
}